Customer Services Administrator

Customer Services Administrator
Belfast City Centre
£ Competitive

Artemis are working with an established, reputable business in the professional services sector – this organisation are dedication to excellence, integrity, and innovation and have an excellent reputation in the local market.

About the Role
As a Customer Services Administrator, you will be the first point of contact for clients, providing high-quality support and ensuring smooth administrative processes. Your role will be pivotal in maintaining strong client relationships and supporting the operational efficiency of the business.

Key Responsibilities:

• Serve as the primary contact for client enquiries, providing prompt and professional responses
• Manage incoming calls, emails, and correspondence, directing them to appropriate departments
• Maintain accurate client records and databases, ensuring data integrity and confidentiality
• Support client onboarding processes, including documentation and compliance checks
• Coordinate meetings, appointments, and schedules for the client services team
• Assist in managing client feedback and resolving issues to ensure client satisfaction
• Collaborate with internal teams to streamline administrative workflows and improve service delivery
• Perform general administrative duties such as filing, scanning, and data entry

Experience required:

• Previous experience in a customer service or administrative role, ideally within the professional services sector
• Excellent communication and interpersonal skills
• Strong organisational skills with the ability to prioritise tasks effectively
• High level of attention to detail and accuracy
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
• Ability to work independently and as part of a team
• Strong problem-solving skills and a proactive approach
• Minimum of 5 GCSEs (or equivalent) at Grade C or above including English and Maths

What’s on Offer?

• Competitive salary and benefits package
• Opportunities for career development and progression
• Supportive and inclusive work environment
• Comprehensive training programs
• Hybrid working

For further information about this position contact Kelsey at Artemis Human Capital.

kelsey@artemis-humancapital.com

02892790920