Customer Service & Operations Specialist

Customer Service & Operations Support
Banbridge, Northern Ireland
Part-Time, Rotating Rota
Contract until 31st December 2026

A leading multi-brand retail and services company is seeking a highly organised and motivated Customer Service & Operations Support professional to join their team on a temporary basis. This is a fantastic opportunity to work with a dynamic and growing organisation that operates across the UK and Ireland in the retail, leisure, and digital sectors.

The Role

In this dual-function position, you’ll play a key role in both customer support and operational efficiency, working within a friendly, supportive team. The role involves handling customer and client communications, managing support tickets, processing refunds, and ensuring smooth day-to-day operations in partnership with internal teams and external sites.

Key Responsibilities

• Respond to and resolve customer queries, including technical issues
• Process refunds and maintain accurate records
• Manage support tickets using platforms such as Dynamics 365 and Nayax
• Communicate with partner sites to ensure operational uptime
• Collaborate with operations management to improve internal processes

Ideal Candidate Profile

• Minimum of 2 years’ experience in a similar customer service or operations role
• Confident communicator with strong interpersonal skills
• Highly organised with excellent time management abilities
• Comfortable working independently and taking initiative
• Proficient in IT systems and able to manage multiple platforms simultaneously

Working Pattern

This role follows a 2-week rotating shift pattern, averaging 28.25 hours per week:

Week 1 (23.5 hrs):

• Friday: 8:15am – 5:15pm
• Saturday: 10am – 6pm
• Sunday: 10am – 6pm

Week 2 (33 hrs):

• Monday–Thursday: 8:15am – 5:00pm

Benefits

• Annual bonus scheme
• Health cash plan & retail perks
• Monthly team lunch & fresh fruit provide
• Company social events
• Free on-site parking
• Casual dress code

If you’re a detail-oriented team player with a passion for delivering excellent service and supporting smooth operations, we’d love to hear from you. Apply now or get in touch for a confidential discussion.