Client Services Coordinator

Client Services Coordinator
Belfast
Permanent, Full-Time
Competitive + Benefits

Our client is an established, reputable business in the professional services sector. They are seeking a highly organised and service-driven Client Services Coordinator to join their warm and welcoming team. This is an excellent opportunity for someone with strong communication skills and a commitment to delivering an exceptional experience for clients.

This role is ideal for a candidate who thrives in a professional environment, enjoys building relationships, and takes pride in ensuring clients receive timely, accurate and proactive support.

Key Responsibilities

• Acting as a first point of contact for member enquiries, ensuring prompt, professional responses via phone, email and in person.
• Coordinating the delivery of member benefits, services and communications.
• Supporting the planning and delivery of workshops, events and activities for clients.
• Maintaining accurate member records, ensuring all data is up to date and compliant with GDPR.
• Assisting in the production and distribution of newsletters, updates and internal and external communications.
• Working closely with internal teams to ensure a seamless experience for clients.
• Handling feedback, queries and concerns with professionalism and discretion.
• Supporting projects and initiatives designed to enhance client engagement and satisfaction.

Skills & Experience Required

• Proven experience in an administrative role.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to prioritise multiple tasks.
• High level of attention to detail and accuracy in record-keeping.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• A proactive, solutions-focused approach with a commitment to service excellence.

Personal Attributes

• Professional, approachable and confident in dealing with stakeholders at all levels.
• Positive attitude with a willingness to go the extra mile.
• Adaptable and able to work effectively in a fast-paced environment.
• Discreet and respectful when handling confidential information.

What’s on Offer

• Competitive salary and benefits package.
• Enhanced pension.
• Generous annual leave entitlement.
• Private health care.
• Hybrid working after probationary period.
• Professional development and training opportunities.
• Supportive and collaborative working culture.

For further information please contact Kelsey at Artemis Human Capital.