Customer Planner & Front of House Coordinator

Belfast | FMCG 

Artemis Human Capital is currently recruiting for a fantastic opportunity with an established and highly entrepreneurial Irish premium brand builder and independent distributor, working with a variety of well-known brands across the FMCG sector.

This is a business that prides itself on doing things differently. With a strong people-first culture and an impressive portfolio of recognised names, it’s an exciting environment for someone who wants to be part of a growing, hands-on team.

The Opportunity

This is a dual Customer Planner & Front of House role, combining customer service, order management and administration with responsibility for creating a welcoming, well-run office environment.

As Customer Planner, you’ll be at the heart of the daily order process, working closely with customers, the Commercial and Field Sales teams, and Supply Chain & Logistics to ensure orders are processed accurately and delivered as expected.

You’ll also take ownership of the Front of House experience, becoming a key point of contact for visitors, customers and colleagues while helping to keep the office running smoothly and creating a positive workplace environment.

The Role

Customer Planning & Order Management

• Process sales and sample orders accurately and efficiently
• Liaise with customers, sales representatives and logistics partners
• Manage customer queries and provide a high level of customer service
• Prepare daily and weekly order reporting
• Obtain supporting information and authorisation for credit note requests
• Work closely with management, sales and the wider admin team

Front of House & Office Coordination

• Manage reception, telephone and hospitality duties
• Welcome and meet visitors and customers
• Coordinate meeting rooms and boardroom set-up
• Manage post distribution and hotel bookings when required
• Plan and coordinate monthly office events — with plenty of scope to get creative!
• Help develop an engaging and varied office events calendar
• Proactively oversee the day-to-day upkeep of the office
• Coordinate stationery, printers, photocopiers and communal areas
• Build strong relationships with suppliers and service providers to ensure office needs are met

Experience Required

We’re looking for someone who is organised, proactive and enjoys being at the centre of a busy team. You’ll be someone who takes pride in getting the detail right, keeps things moving and isn’t afraid to roll up your sleeves when needed.

Ideally, you’ll bring:

• 1–2 years’ experience in an administration or order processing role
• Excellent attention to detail and a naturally organised approach
• Strong time-management skills and the ability to juggle competing priorities
• Confidence working to daily deadlines in a fast-paced environment
• A proactive, resilient mindset and the initiative to get things done
• Strong computer skills, ideally including experience with ERP or order-processing systems
• A customer-focused approach with excellent communication skills
• A friendly, approachable personality and the ability to build strong working relationships
• A hands-on attitude — someone who is happy to take ownership, support colleagues and get involved across the business

For further information contact Kelsey ay Artemis Human Capital.