Customer Service Coordinator

Customer Service Coordinator
Belfast
£26,000-£28,000

We are recruiting for a Customer Service Coordinator to join a well established organisation in Belfast. The successful candidate will play a key role in managing customer interactions ensuring enquiries are resolved quickly and effectively while supporting the wider team to deliver excellent service.

Key Duties

• Act as the main point of contact for customer enquiries via phone email and online platforms

• Process orders accurately and efficiently ensuring all details are recorded correctly

• Liaise with internal teams to resolve queries and ensure a smooth customer experience

• Monitor service levels and follow up on outstanding issues in a timely manner

• Maintain accurate records of customer interactions and update internal systems

• Provide regular updates to management on customer feedback and service performance

Experience and Skills

• Previous experience in a customer service focused position

• Strong interpersonal and communication skills with the ability to manage challenging situations professionally

• Proven ability to handle high volumes of enquiries while maintaining accuracy and attention to detail

• Experience using Microsoft Office packages along with customer databases or CRM systems

• Strong organisational and time management skills with the ability to prioritise competing tasks effectively

• A proactive approach to problem solving with the confidence to make decisions and escalate issues when required

• Ability to build and maintain strong working relationships with both customers and colleagues

For further information please contact Kelsey at Artemis Human Capital.

kelsey@artemis-humancapital.com

02892790920