Customer Operations & Office Coordinator

An exciting opportunity has arisen with a fast-growing organisation within the FMCG sector.

This is a varied dual-purpose role combining customer order management, sales administration and customer service with office coordination responsibilities. It’s an ideal opportunity for an organised, proactive professional who enjoys a busy environment, takes pride in getting the detail right and is happy to be hands-on across the wider business.

The Role

As Customer Operations & Office Coordinator, you’ll play an important role in ensuring customer orders are processed accurately and efficiently, while also creating a professional, welcoming and well-organised office environment.

Working closely with customers and cross pollinating with internal teams, you’ll help ensure customer requirements are met and orders are delivered as expected. You’ll also take ownership of the day-to-day front-of-house experience, offering a warm and welcoming customer experience.

Key Responsibilities

Customer Operations & Order Management

• Process sales orders and sample orders accurately and efficiently.
• Liaise with customers, logistics partners and sales representatives to ensure orders are processed and delivered as expected.
• Respond to customer queries and provide a high standard of customer service.
• Prepare and issue daily and weekly order reports.
• Obtain supporting evidence and authorisation for credit note requests.
• Complete general administrative duties as required.
• Work closely with management and the sales team, taking a hands-on approach within a small and collaborative administration function.
• Manage all front-of-house responsibilities, including telephone duties, hospitality, meeting and greeting visitors.
• Prepare boardrooms and meeting spaces and ensure they are presented to a high standard.
• Manage daily post distribution and organise hotel bookings when required.
• Coordinate monthly office events, developing creative ideas and an engaging events calendar.

About You

We’re looking for someone who is highly organised, detail-focused and proactive, with the confidence to work independently while contributing positively to a small team.

You’ll ideally have:

• 1–2 years’ experience in order processing/sales administration/front of house.
• Excellent attention to detail and accuracy.
• Strong organisational and time-management skills.
• The ability to prioritise effectively and work calmly under pressure.
• A resilient, self-starting approach with the ability to use your own initiative.
• Strong customer service and communication skills.
• A collaborative and approachable personality.
• Experience within FMCG, retail or wholesale would be advantageous.

Why This Role?

This is a great opportunity to join a dynamic FMCG business with an entrepreneurial culture, where no two days are quite the same.

The successful candidate will have the opportunity to work across customer operations, sales, logistics and office management, gaining broad exposure to a growing business and playing a key role in ensuring both customers and colleagues receive an excellent experience.

Apply now for a confidential conversation and further details.