Customer Service Executive

Customer Service Executive

Belfast (Hybrid)

£30,000-£34,000

An exciting opportunity has arisen to join a well-established and growing organisation within an NI success story, supporting an expanding division with a strong focus on customer service and export administration.

This is a fantastic opportunity for an experienced customer service or export professional who enjoys a varied role, working at pace. You’ll become a key member of the team, working closely with customers and internal departments to ensure orders, documentation and logistical requirements are managed smoothly from start to finish.

What you’ll be doing

• Managing customer orders and ensuring all administration and documentation is completed accurately and professionally from order through to payment.
• Preparing shipping documentation across a range of payment terms and multi-modal shipments.
• Building strong relationships with internal teams and external customers to ensure requirements are met to an exceptional standard.
• Ensuring compliance with relevant tariff codes, import duties and documentation requirements across target markets.
• Coordinating shipments from loading through to unloading, working collaboratively to minimise risk, delays and unnecessary costs.
• Completing registration dossiers and associated documentation to a consistently high standard.
• Maintaining accurate monthly KPI data for the order and registration administration function.
• Contributing to a culture of best-in-class customer service and operational excellence.

Ideally, you’ll bring:

• 2+ years’ experience within customer service/sales administration/export/logistics
• Strong organisational and time-management skills, with the ability to prioritise in a fast-moving environment.
• Exceptional customer service and relationship-building abilities.
• Strong IT skills, including Microsoft Office.
• A self-motivated approach and the ability to work effectively both independently and as part of a team.

Apply today for a confidential conversation and further details.