Claims Handler – Local Broker

Artemis Human Capital are delighted to be assisting our client with the recruitment of a Claims Handler to join the team. You will be joining an organisation that embodies its company values of being Honest, Open, and Trustworthy.

The role is responsible for undertaking the case management of insurance claims made by clients. The role requires the post holder to provide excellent customer service in line with FCA and Company guidelines.

Duties and responsibilities:

• Responsibility for the administration of all classes of commercial and personal lines claims.
• Dealing with claims including but not limited to household, domestic, motor, third party recoveries, subsidence, public and employer liability, personal injury and a wide range of commercial insurances.
• Duties may include but are not limited to: taking first notification from the client, issuing claims forms, validating the claim against the policy coverage, liaising with insurers, loss adjustors and uninsured loss recovery companies, providing customers with advice on mitigating their loss and how their policy may react, ensuring premiums have been paid, informing customers on how their policy premiums may be affected by their claim and passing the full settlement to the client.
• Identifying suspicious, complex or high value claims and raising these with management.
• Create new claims files upon notification of a new claim and record using IT software.
• Ensure all claims follow the policy conditions and consult with senior management or legal representation if necessary.
• Processing claims quickly and correctly, working on behalf of the client/customer and liaising with Insurers as appropriate.
• Ensure all business activity fully complies with FCA regulation and company procedures as detailed in the Conduct Polices and Guides to Best Practice.
• Handle any complaints in accordance with regulation, the Company’s Conduct Policy and Guide to Best Practice.
• Demonstrate excellent organisational skills, accuracy and attention to detail. Have the ability to analyse information and manipulate data in order to create meaningful reports for analysis. Collating and providing timely management information to the Directors
• Demonstrating exceptional customer service skills at all times.
• Able to handle all queries in a professional manner.

Criteria

• Previous experience in a Claims Handler role working for a Broker or Insurer.
• Knowledge of the end to end claims process.
• Knowledge of the basics of insurance cover for policies.
• Ability to work to a high level of accuracy.
• Ability to prioritise and follow the end to end claims process.
• Ability to build effective relationships with clients and insurers.
• IT skills including Microsoft Office programmes.
• Minimum two GCSEs (grade 4/C or above) or equivalent qualification

Contact

Get in touch with Nicky Strutt for a confidential discussion