Customer Services Administrator
Customer Services Administrator
Belfast City Centre
£ Competitive
Artemis are working with an established, reputable business in the professional services sector – this organisation are dedication to excellence, integrity, and innovation and have an excellent reputation in the local market.
About the Role
As a Customer Services Administrator, you will be the first point of contact for clients, providing high-quality support and ensuring smooth administrative processes. Your role will be pivotal in maintaining strong client relationships and supporting the operational efficiency of the business.
Key Responsibilities:
- Serve as the primary contact for client enquiries, providing prompt and professional responses
- Manage incoming calls, emails, and correspondence, directing them to appropriate departments
- Maintain accurate client records and databases, ensuring data integrity and confidentiality
- Support client onboarding processes, including documentation and compliance checks
- Coordinate meetings, appointments, and schedules for the client services team
- Assist in managing client feedback and resolving issues to ensure client satisfaction
- Collaborate with internal teams to streamline administrative workflows and improve service delivery
- Perform general administrative duties such as filing, scanning, and data entry
Experience required:
- Previous experience in a customer service or administrative role, ideally within the professional services sector
- Excellent communication and interpersonal skills
- Strong organisational skills with the ability to prioritise tasks effectively
- High level of attention to detail and accuracy
- Proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
- Ability to work independently and as part of a team
- Strong problem-solving skills and a proactive approach
- Minimum of 5 GCSEs (or equivalent) at Grade C or above including English and Maths
What’s on Offer?
- Competitive salary and benefits package
- Opportunities for career development and progression
- Supportive and inclusive work environment
- Comprehensive training programs
- Hybrid working
For further information about this position contact Kelsey at Artemis Human Capital.
kelsey@artemis-humancapital.com
02892790920