Customer Services Administrator

Customer Services Administrator
Belfast City Centre
£ Competitive

Artemis are working with an established, reputable business in the professional services sector – this organisation are dedication to excellence, integrity, and innovation and have an excellent reputation in the local market.

About the Role
As a Customer Services Administrator, you will be the first point of contact for clients, providing high-quality support and ensuring smooth administrative processes. Your role will be pivotal in maintaining strong client relationships and supporting the operational efficiency of the business.

Key Responsibilities:

  • Serve as the primary contact for client enquiries, providing prompt and professional responses
  • Manage incoming calls, emails, and correspondence, directing them to appropriate departments
  • Maintain accurate client records and databases, ensuring data integrity and confidentiality
  • Support client onboarding processes, including documentation and compliance checks
  • Coordinate meetings, appointments, and schedules for the client services team
  • Assist in managing client feedback and resolving issues to ensure client satisfaction
  • Collaborate with internal teams to streamline administrative workflows and improve service delivery
  • Perform general administrative duties such as filing, scanning, and data entry

Experience required:

  • Previous experience in a customer service or administrative role, ideally within the professional services sector
  • Excellent communication and interpersonal skills
  • Strong organisational skills with the ability to prioritise tasks effectively
  • High level of attention to detail and accuracy
  • Proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
  • Ability to work independently and as part of a team
  • Strong problem-solving skills and a proactive approach
  • Minimum of 5 GCSEs (or equivalent) at Grade C or above including English and Maths

What’s on Offer?

  • Competitive salary and benefits package
  • Opportunities for career development and progression
  • Supportive and inclusive work environment
  • Comprehensive training programs
  • Hybrid working

For further information about this position contact Kelsey at Artemis Human Capital.

kelsey@artemis-humancapital.com

02892790920

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